FAQs

At Fannova, your comfort comes first. Below, you’ll find answers to the most common questions about our cooling fans, neck fans, premium towels, shipping, and store policies — so you can shop with confidence and stay cool wherever life takes you.

1️⃣ What cooling products does Fannova offer?

Fannova offers high-performance wearable waist fans, ergonomic neck fans, rechargeable belt clip fans, and premium cooling towels designed to keep you comfortable in hot weather — whether you’re working outdoors, traveling, or enjoying summer activities.

2️⃣ How long do the rechargeable fans last on a full charge?

Our fans are powered by high-capacity rechargeable batteries (up to 10000mAh), providing extended cooling time — up to 40 hours depending on the speed setting used.

3️⃣ Are the neck fans safe and comfortable to wear?

Yes. Our neck fans are lightweight, hands-free, and ergonomically designed for all-day comfort. They provide consistent airflow without causing strain, making them ideal for outdoor use.

4️⃣ How do the cooling towels work?

Our cooling towels are made from breathable, quick-dry fabric that activates when wet. Simply soak, wring, and snap the towel to enjoy an instant cooling effect against your skin.

5️⃣ Are your products suitable for outdoor work and travel?

Absolutely. Fannova cooling essentials are designed for gardening, hiking, commuting, festivals, sports events, and everyday summer use.

6️⃣ What is your shipping policy?

We process orders promptly and provide tracking information once your order has shipped. Delivery timelines may vary depending on your location. Full shipping details are available on our Shipping Policy page.

7️⃣ What is your return and refund policy?

If you’re not satisfied with your purchase, you may request a return within the specified return window outlined in our policy. Items must be unused and in original condition. Please visit our Returns & Refund Policy page for complete details.