Refund policy
At Fannova, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.
Return Window
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, your item must:
- Be in the same condition as when you received it
- Be unused, unworn, and free from damage
- Include all original tags, accessories, manuals, and packaging
- Be accompanied by proof of purchase or your order number
Returns that do not meet these requirements may be denied.
How to Start a Return
To request a return, please contact our Customer Support team at:
Email: support@fannovashop.com
If your return request is approved, we'll provide you with return instructions and the appropriate return shipping address.
Please do not send items back without first obtaining return authorization, as unauthorized returns cannot be accepted.
Return Shipping Costs
Unless the return is the result of our error (such as receiving the wrong item or a defective product), customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as Fannova is not responsible for returns lost or damaged during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is defective, damaged during shipping, or you received the wrong product, contact us within 48 hours of delivery at support@fannovashop.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll review your claim promptly and work to resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Personal care and hygiene products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Clearance, final sale, or discounted items marked as non-returnable
If you're unsure whether your item qualifies for a return, please contact us before making your purchase.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different item, simply request a return for your original purchase (if eligible) and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Returned merchandise must still meet our return eligibility requirements unless otherwise required by law.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 10 business days after approval.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@fannovashop.com.