Legal notice

Fannova — Legal Notice

Last Updated: September 9, 2026

Legal Notice

Welcome to Fannova. This Legal Notice provides important information regarding the ownership, operation, use, and content of the Fannova website and online store.

By accessing or using Fannova and its website, you acknowledge and agree to the terms, notices, disclaimers, and policies described below.

1. Business Information

Trade Name: Fannova
Legal Business Entity: Orvix Commerce LLC
Business Type: U.S.-Based Online Retailer
Founded: January 2026
Headquarters:
104 Llewellyn St.
Dobson, NC 27017
United States

Website: Fannovashop.com
Email: support@fannovashop.com
Phone: (336)-329-8447
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Fannova serves customers throughout the United States and Canada. The information above is intended to provide customers with a clear and accessible way to identify and contact the business operating the website.

2. About Fannova

Fannova is an online retailer offering a curated selection of seasonal comfort products and lifestyle essentials.

Our product selection includes items such as cooling products, portable fans, cooling towels, heating products, heated apparel, hand warmers, seasonal accessories, and other products intended to support everyday comfort.

Fannova works with manufacturers, suppliers, fulfillment partners, and other third-party providers to source and fulfill certain products offered through the website.

Product availability, specifications, materials, colors, dimensions, features, and packaging may vary depending on the manufacturer or supplier.

3. Website Information

Fannova makes reasonable efforts to ensure that information presented on the website is accurate and current.

However, product descriptions, specifications, images, pricing, availability, shipping estimates, and other information may occasionally contain errors, omissions, or changes.

Fannova reserves the right to:

Correct typographical or pricing errors;
Update product information;
Change product specifications;
Modify or discontinue products;
Correct availability information;
Update website content;
Cancel orders affected by significant pricing or listing errors; and
Make changes to the website without prior notice.

If an error materially affects an order, Fannova may contact the customer before fulfilling the order or may cancel and refund the affected order.

4. Product Information and Third-Party Products

Fannova offers products sourced from various manufacturers, suppliers, and fulfillment partners.

Unless specifically stated otherwise, Fannova is a retailer and does not manufacture every product offered through the website.

Product names, trademarks, logos, photographs, specifications, instructions, packaging, and other product-related materials may belong to their respective manufacturers, suppliers, licensors, or trademark owners.

Fannova does not claim ownership of third-party trademarks or intellectual property merely because such products are offered for sale through the website.

5. Product Safety

Customers are responsible for reading and following all product instructions, warnings, labels, safety information, and manufacturer recommendations before using a product.

Certain products sold through Fannova may involve electricity, batteries, heat, cooling, moving parts, sharp components, small parts, or other potential hazards if improperly used.

Customers should:

Use products only for their intended purpose;
Follow all manufacturer instructions;
Observe all safety warnings;
Use compatible batteries, chargers, and accessories where applicable;
Keep products away from children or pets when appropriate;
Stop using a product if it appears damaged or malfunctions; and
Contact Fannova or the manufacturer when additional product information is required.

Fannova does not encourage customers to modify, disassemble, alter, or misuse products.

6. Product Claims and Performance

Product descriptions are provided to help customers understand the products offered for sale.

Statements regarding product performance, capacity, operating time, temperature, cooling, heating, durability, compatibility, or other characteristics are based on information provided by the applicable manufacturer or supplier unless otherwise stated.

Actual performance may vary depending on usage, environmental conditions, configuration, maintenance, and other factors.

Fannova does not guarantee that every product will perform identically for every customer or under every condition.

7. Pricing

Prices displayed on the Fannova website are subject to change without notice.

Unless otherwise stated, applicable taxes, shipping charges, duties, or other fees may be calculated at checkout.

Fannova makes reasonable efforts to display accurate pricing. However, in the event of an obvious pricing or listing error, Fannova reserves the right to correct the error and, where appropriate, cancel and refund an affected order.

A customer will not be charged a corrected higher price without the customer's consent when applicable.

8. Orders and Acceptance

Submitting an order through the Fannova website constitutes an offer to purchase the selected products.

An order confirmation email does not necessarily constitute final acceptance of the order.

Fannova reserves the right to refuse, limit, or cancel an order for legitimate reasons, including:

Product availability;
Pricing or listing errors;
Suspected fraudulent activity;
Unauthorized or suspicious transactions;
Shipping restrictions;
Incorrect customer information;
Duplicate or unusually large orders; or
Other legitimate business or legal reasons.

If an order is canceled after payment has been processed, the applicable payment will be refunded.

9. Shipping

Fannova currently ships to customers in the United States and Canada.

Orders are generally processed within 2–3 business days, Monday through Friday, excluding applicable holidays.

Estimated delivery times are generally:

United States: 5–10 business days
Canada: 5–15 business days

Delivery estimates are estimates rather than guarantees and may be affected by carriers, weather, customs, holidays, destination, or circumstances outside Fannova's reasonable control.

Customers should refer to the current Shipping Policy for complete shipping terms, costs, tracking information, customs information, and procedures for delayed or lost shipments.

10. Returns and Refunds

Fannova offers returns subject to the requirements and limitations described in its current Refund & Return Policy.

Unless an exception applies, customers generally have 14 days after receiving an item to request a return.

Returned products may be required to be unused, in their original condition and packaging, and accompanied by applicable tags or proof of purchase.

Certain products may not be eligible for return, including certain personalized, perishable, personal-care, hazardous, or other restricted products.

Customers should review the current Refund Policy before initiating a return.

11. Customer Reviews and User Content

Fannova may permit customers to submit reviews, photographs, comments, feedback, or other content.

Customers are responsible for ensuring that content they submit is truthful, accurate, lawful, and based on their genuine experience.

Fannova does not knowingly publish fabricated, misleading, or falsely attributed customer reviews.

Fannova reserves the right to moderate, remove, or decline user-generated content that violates applicable law, website policies, or reasonable content standards.

By submitting content to Fannova, the customer represents that they have the right to submit the content and that the submission does not violate another person's rights.

12. Intellectual Property

Unless otherwise indicated, original website content created by Fannova, including text, graphics, logos, branding, website design, and other original materials, is owned by or licensed to Fannova or its applicable legal entity.

Third-party product names, trademarks, logos, images, and other intellectual property remain the property of their respective owners.

Nothing on this website grants a visitor ownership of Fannova's intellectual property or the intellectual property of third parties.

Unauthorized copying, reproduction, distribution, modification, or commercial use of protected website content is prohibited unless authorized by the applicable rights holder.

13. Third-Party Websites and Services

Fannova may use or link to third-party websites, payment processors, shipping providers, advertising platforms, social-media platforms, manufacturers, suppliers, fulfillment providers, or other external services.

Fannova does not control every third-party website or service and is not responsible for the content, availability, security, policies, or practices of third parties.

Customers should review the applicable third party's terms and privacy policies when using an external service.

14. Website Availability

Fannova strives to maintain a reliable and accessible website but does not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website availability may be affected by:

Maintenance;
Software updates;
Hosting issues;
Internet or telecommunications failures;
Cybersecurity incidents;
Third-party service interruptions;
Natural disasters;
Power outages; or
Other circumstances beyond Fannova's reasonable control.

Fannova reserves the right to modify, suspend, or discontinue portions of the website when reasonably necessary.

15. Disclaimer

To the fullest extent permitted by applicable law, the Fannova website and its content are provided on an "as available" and "as is" basis.

Fannova makes reasonable efforts to provide accurate product and website information but does not guarantee that all information will always be complete, current, uninterrupted, or error-free.

Nothing on the website should be interpreted as a guarantee of a particular product result or outcome.

Product-specific warnings and manufacturer instructions should always be followed.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Fannova and its applicable owners, officers, employees, contractors, suppliers, service providers, and business partners will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of, inability to use, or reliance upon the website or products purchased through the website, except where such limitation is prohibited by law.

Nothing in this Legal Notice is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Fannova and its applicable owners, officers, employees, contractors, suppliers, and service providers from claims, damages, liabilities, losses, costs, or expenses arising from:

A violation of applicable law;
Misuse of the website;
Misuse of purchased products;
Violation of this Legal Notice or another applicable policy; or
Infringement of another person's rights caused by the customer's actions or submitted content.

18. Privacy

Fannova respects customer privacy.

Information collected through the website may be used to process orders, provide customer service, operate the website, communicate with customers, prevent fraud, improve services, and perform other legitimate business functions.

Customers should review the current Privacy Policy for complete information concerning the collection, use, disclosure, retention, and protection of personal information.

19. Changes to This Legal Notice

Fannova may update this Legal Notice from time to time to reflect changes to the business, website, products, services, applicable requirements, or operating practices.

When this notice is updated, the revised Last Updated date will be displayed at the beginning of the notice.

Customers are encouraged to review this page periodically.

20. Governing Law

This Legal Notice and the use of the Fannova website shall be interpreted in accordance with applicable laws of the United States and the State of North Carolina, except where applicable law requires otherwise.

Nothing in this section is intended to remove or restrict any consumer rights that cannot legally be waived.