Shipping Policy

Last Updated: September 9, 2026

At Fannova, we strive to provide a clear, reliable, and transparent shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if you experience a shipping issue.

Shipping Locations

Fannova currently ships orders to customers in:

• United States
• Canada

At this time, we do not offer shipping to countries outside the United States and Canada.

Order Processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

United States

Standard Shipping: 5–10 business days

Canada

Standard Shipping: 5–15 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, customs processing, holidays, and other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and the available shipping method.

If a free-shipping promotion is available, the applicable terms will be clearly displayed on our website or at checkout.

Customs, Duties & Taxes — Canada

Orders shipped to Canada may be subject to customs duties, taxes, brokerage charges, or other import fees imposed by Canadian authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Fannova does not control customs processing times or fees imposed by Canadian authorities.

Order Tracking

After your order ships, you will receive a tracking number by email.

Please allow approximately 24–48 hours for tracking information to appear or update after the carrier receives and scans your package.

Tracking updates may occasionally take longer depending on the carrier.

Delayed or Lost Packages

Although we work with shipping carriers to deliver orders within the estimated delivery timeframe, occasional delays can occur.

If your package appears to be lost or significantly delayed, please contact our Customer Support team. We will work with you and the applicable shipping carrier to help determine the status of your shipment and, where appropriate, assist with the next steps.

Shipping delays may occur because of:

• Carrier delays or service interruptions
• Severe weather or natural disasters
• Customs inspections or processing
• Holidays or unusually high shipping volumes
• Incorrect or incomplete shipping information provided by the customer
• Other circumstances outside Fannova's reasonable control

An estimated delivery date does not constitute a guaranteed delivery date.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

If you realize that you entered an incorrect or incomplete shipping address, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after processing or shipment has begun.

If an order is returned, redirected, or requires additional shipping because the customer provided an incorrect or incomplete address, the customer may be responsible for applicable additional shipping costs.

Need Help?

If you have questions about your order or shipment, please contact our Customer Support team.

Business Name: Fannova
Legal Business Entity: Orvix Commerce LLC

Support Email: support@fannovashop.com

Headquarters:
104 Llewellyn St
Dobson, NC 27017
United States

Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time

Policy Updates

Fannova may update or modify this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.