Privacy policy

Privacy Policy

Last Updated: September 9, 2026

At Fannova, we respect your privacy and are committed to protecting the personal information you provide to us.

Fannova operates this online store and website, including the related information, content, features, tools, products, and services available through the website (collectively, the "Services").

Fannova uses Shopify to power and operate the Services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Services, make a purchase, or otherwise communicate with us.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have reviewed this Privacy Policy and understand how your personal information may be collected, used, and disclosed as described below.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or that can reasonably be associated or linked with you.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.

Depending on how you interact with Fannova, where you live, and as permitted or required by applicable law, we may collect or process the following categories of information:

Contact Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Payment and Transaction Information

When you place an order, payment information may be collected and processed through Shopify and our payment-processing providers.

This may include:

  • Payment method
  • Payment card information
  • Transaction information
  • Payment confirmation
  • Billing information
  • Other information necessary to process your payment

Fannova does not need to directly store complete payment-card information when that information is processed by Shopify or another authorized payment provider.

Account Information

If you create an account with Fannova, we may collect information such as:

  • Username
  • Password
  • Account preferences
  • Account settings
  • Other information associated with your account

Order and Transaction Information

We may collect information about products you:

  • View
  • Add to your cart
  • Purchase
  • Return
  • Exchange
  • Cancel
  • Add to a wishlist or other shopping feature, where available

This may also include your previous transactions with us.

Communications

When you contact Fannova, we may collect information contained in your communications with us, such as information provided through customer-support inquiries, email, telephone, or contact forms.

Device Information

We may automatically collect information about the device and connection you use to access our Services, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Unique device identifiers
  • Other technical information

Usage Information

We may collect information about how you interact with our Services, including pages viewed, products viewed, navigation activity, interactions with our website, and the date and time of your activity.

2. Sources of Personal Information

We may obtain personal information from the following sources:

Directly From You

For example, when you:

  • Create an account;
  • Place an order;
  • Subscribe to communications;
  • Contact customer support;
  • Complete a form;
  • Enter information at checkout; or
  • Otherwise provide information to us.

Automatically Through Our Services

We may automatically collect information from your device when you visit or use our website through cookies, pixels, web beacons, log files, and similar technologies.

From Service Providers

We may receive information from companies that provide services to us, such as payment processing, analytics, hosting, customer support, fulfillment, shipping, fraud prevention, and technology services.

From Business Partners and Other Third Parties

We may receive information from business partners, advertising partners, social-media platforms, Shopify, suppliers, fulfillment providers, or other third parties where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with Fannova, we may use personal information for the following purposes.

Providing and Improving Our Services

We may use your information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Process returns, refunds, and exchanges;
  • Provide customer support;
  • Maintain customer accounts;
  • Remember preferences;
  • Provide product recommendations;
  • Improve our website and Services;
  • Personalize your shopping experience; and
  • Communicate with you regarding your orders or account.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

  • Send promotional emails;
  • Send marketing communications;
  • Send promotional text messages where you have provided appropriate consent;
  • Display advertisements;
  • Measure advertising performance; and
  • Provide personalized or interest-based advertising.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the applicable communication.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and customers;
  • Authenticate accounts;
  • Detect and prevent fraudulent transactions;
  • Investigate suspicious activity;
  • Prevent illegal or malicious activity;
  • Protect our business and users; and
  • Maintain the security of our Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

Communicating With You

We may use your personal information to respond to inquiries, provide customer support, communicate about orders, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws;
  • Respond to valid legal requests;
  • Respond to government or law-enforcement requests;
  • Establish, exercise, or defend legal claims;
  • Investigate suspected violations of our policies; and
  • Protect our rights, customers, property, and Services.

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

Shopify and Service Providers

We may share information with Shopify and service providers that assist us with:

  • Website hosting and technology;
  • Payment processing;
  • Order fulfillment;
  • Shipping and delivery;
  • Customer support;
  • Analytics;
  • Cloud storage;
  • Fraud prevention; and
  • Other business operations.

Advertising and Marketing Partners

Where permitted by applicable law, we may share certain information with advertising and marketing partners to help us advertise our products, measure advertising performance, and provide personalized advertising.

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising or other activities defined as a sale or sharing of personal information under applicable privacy laws.

You may exercise applicable opt-out rights through our Data Sharing Opt-Out page.

When You Direct Us

We may disclose information when you specifically request or authorize us to do so, such as when you request that an order be shipped to another person or interact with a third-party service.

Corporate Transactions

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

  • Comply with applicable law;
  • Respond to subpoenas, court orders, or other valid legal processes;
  • Protect our rights;
  • Protect customers or other individuals;
  • Investigate fraud or unlawful activity; or
  • Enforce our Terms of Service or other policies.

5. Shopify

Fannova uses Shopify to operate and provide the Services.

Shopify may collect and process information relating to your use of our website and interactions with our store.

Information submitted through our Services may be transmitted to Shopify and other service providers involved in operating our store.

Shopify may also process certain information to provide services and features that help merchants operate, protect, improve, and market their businesses.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy documentation.

Depending on where you live, you may also have certain rights regarding information processed by Shopify.

6. Cookies and Similar Technologies

Fannova and our service providers may use cookies, pixels, web beacons, analytics technologies, and similar technologies to operate the website, remember preferences, understand website usage, improve our Services, prevent fraud, and support advertising and marketing activities.

You may be able to control certain cookies through your browser settings or available privacy controls.

Disabling certain cookies may affect the functionality of portions of our website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, or services operated by third parties.

If you follow a link to a website that Fannova does not control, we recommend reviewing that third party's privacy policy and terms.

Fannova is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

Your interactions with third-party websites and services are governed by the policies of those third parties.

8. Children's Privacy

Our Services are not directed toward children.

We do not knowingly collect personal information from children who are under the age at which consent is required under applicable law.

If you believe that a child has provided personal information to Fannova without appropriate authorization, please contact us using the information provided in the Contact section below.

If we learn that we have collected personal information from a child in circumstances where applicable law requires deletion, we will take reasonable steps to delete that information.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information is completely secure.

We therefore cannot guarantee that your information will always be completely secure or that unauthorized access, disclosure, alteration, or destruction will never occur.

You should avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Provide our Services;
  • Complete transactions;
  • Maintain business and transaction records;
  • Comply with legal obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements; and
  • Protect our legitimate business interests.

The specific retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we collect, use, or disclose about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of certain personal information in a portable format.

Right to Opt Out of Sale or Sharing

Depending on where you live, you may have the right to opt out of certain activities legally defined as the "sale" or "sharing" of personal information or the use of personal information for targeted advertising.

You may exercise applicable opt-out rights through our Data Sharing Opt-Out page.

Marketing Communications

You may opt out of promotional email communications at any time by using the unsubscribe link included in the email.

You may still receive non-promotional communications, such as order confirmations, shipping notifications, account-related messages, or customer-service communications.

12. Global Privacy Control

Depending on applicable law and your location, Fannova may recognize the Global Privacy Control (GPC) signal as a request to opt out of certain data-sharing or targeted-advertising activities.

Where required by applicable law, we will process recognized opt-out preference signals in accordance with those requirements.

13. Exercising Your Privacy Rights

You may contact us using the information in the Contact section below to exercise applicable privacy rights.

To protect your information, we may need to verify your identity before completing certain requests.

Where permitted by law, you may also designate an authorized agent to submit a request on your behalf. We may require documentation confirming the agent's authority to act for you.

We will process privacy requests within the time required by applicable law.

We will not discriminate against you for exercising privacy rights provided to you by applicable law.

14. Privacy Complaints

If you have a concern or complaint regarding how Fannova handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to the applicable privacy or data-protection authority.

15. International Data Transfers

Fannova and our service providers may store or process personal information in countries other than the country where you reside.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

16. Changes to This Privacy Policy

Fannova may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice regarding material changes.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

17. Contact Fannova

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Fannova
Legal Business Entity: Orvix Commerce LLC

Email: support@fannovashop.com
Phone: +1 (336) 329-8447

Mailing Address:
104 Llewellyn St.
Dobson, NC 27017
United States

Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time